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Privacy Statement

Last updated: 7/16/2026

1. Identification of the holder


These Terms and Conditions govern access to and use of the platform operated by 3-102-946559 SOCIEDAD DE RESPONSABILIDAD LIMITADA, with address at San José, La Uruca, behind Hospital México, diagonal to parking lot number one of Hospital México, offices with a light gray facade and three gates, hereinafter “the Company”.


2. Acceptance of the terms


By accessing, registering for, or using the platform, the user declares that they have read, understood, and accepted these Terms and Conditions.


If the user does not agree, they must refrain from using the platform.


3. Terms of use


The user agrees to use the platform lawfully, respecting the applicable laws of Costa Rica, morality, public order, and these terms.

Use of the platform for unlawful or unauthorized purposes is prohibited.


4. Intellectual property


All content on the platform, including texts, images, designs, software, logos, products, and services, is the property of the Company or is covered by the rights necessary for its use.


Reproduction, distribution, modification, or exploitation without prior written authorization from the Company is prohibited.


5. User account


To access certain services, the user must register by providing truthful, complete, and up-to-date information.


The user is responsible for the confidentiality of their access credentials. The Company does not have access to users’ passwords.


The user must immediately notify the Company of any unauthorized use of their account.


The Company reserves the right to suspend or cancel accounts that violate these terms.


6. Protection of personal data


The Company collects and processes personal data in accordance with applicable legislation in Costa Rica, including Law No. 8968 on the Protection of the Individual against the Processing of their Personal Data.


Data will be used solely for the provision of services, account management, payment processing, and related communications.


The user has the right to access, rectify, modify, or delete their personal data by request to info@mrbutler.ai.


The Company adopts reasonable security measures to protect the information, but does not guarantee absolute security against unauthorized access.


7. Payment methods and charges


The platform uses external payment gateways to process transactions.


Charges will be made monthly and automatically according to the contracted service. (prices for monthly subscriptions and fees may change without prior notice)


A percentage will be applied to sales made and effectively paid through the platform. This percentage may be subject to additional fees established by the payment gateway.


The Company is not responsible for failures, errors, or interruptions in external payment systems.


8. Cancellation policies


The user must follow the cancellation procedure established by the Company.


It is the user’s responsibility to request cancellation of the service. If the process is not completed correctly, additional charges may apply.


No refunds will be issued for periods already billed, unless otherwise provided.


9. Liability


The Company shall not be liable for:


  1. Misuse of the platform by the user.
  2. The sale or promotion of illegal products or services.
  3. Fraud, theft, or scams carried out by users.
  4. Direct or indirect damages or lost profits arising from the use of the platform.


The user shall be solely responsible for activities carried out from their account.


The user must provide the following information for the Company’s possible use of the platform:


Restaurant staff account data


  1. First and last name.
  2. Email address.
  3. Password (protected/encrypted, not in plain text).
  4. Role within the system (owner, admin, staff).
  5. Login and security data
  6. Session information to keep the account open.
  7. IP address and browser/device type.
  8. Device identifier (to detect suspicious activity).
  9. Login and logout history.
  10. Restaurant data
  11. Business name.
  12. Phone and contact email.
  13. Tax and legal data (if configured).
  14. Hours, branches, and operational configuration.
  15. Data of customers who place orders
  16. Customer name (optional depending on the flow).
  17. Email and/or phone (when requested).
  18. Order and payment data
  19. Order status and payment status.
  20. Sensitive card data is normally handled by the payment gateway, not directly by the platform.
  21. Who received, read, or dismissed each notification.
  22. Messages sent from table/menu (help request, bill, etc.).
  23. Email and communications data
  24. Email sending configuration (SMTP/OAuth).
  25. Sensitive email credentials are stored encrypted.
  26. Who uploaded each file and when.
  27. Cookie data (for the system to function)
  28. Session/login cookies.
  29. Language cookie.
  30. Cookie to remember the selected organization.
  31. Anti-bot protection cookie (captcha).
  32. Data for bot and fraud prevention
  33. Anti-bot verification token.
  34. IP associated with submission attempts (for security).


10. Service availability


The Company does not guarantee continuous and uninterrupted availability of the platform. Maintenance, updates, or suspensions may be carried out without prior notice.


11. Modifications


The Company reserves the right to modify these Terms and Conditions at any time.

Modifications will take effect upon publication on the platform.


12. Disclaimer


Information published on the platform, including prices, promotions, and offers, may contain errors or inaccuracies.


The Company does not guarantee the accuracy or currency of such information and may modify it without prior notice.


13. Applicable law and jurisdiction


These Terms and Conditions are governed by the laws of the Republic of Costa Rica.